Terms and conditions
Terms and conditions of Enrolment
- Refunds
Enrolments are NOT refundable. Group courses are not refundable or redeemable for private lessons, please choose carefully before enroling.
- Payment dates
Full payment of a course is required to process a booking. Full payment should be made before the term starting date.
- Group classes length and cancellations
- A minimum of 4 students is required to run a regular 10 weeks group course.
- In the case of a group class having 3 students, the course will run for 8 weeks, instead of 10 weeks. The course content will be exactly the same of a 10 weeks course.
- Classes with less than 3 students will be cancelled and fully refunded.
- Credit and Deferment
- Credit options are available in case of extreme circumstances (e.g. sickness) in the first week of a course to be used for the next available Term (subjected to availability).
- In any other circumstances, enrolments are non-refundable, transferable to other person or, in the case of group classes, redeemable for private lessons, please choose carefully before enrolling.
- Levels
We will ensure to recommend the right level for you. However, we understand that sometimes it is difficult to find your feet on the right level.
- Changes are only possible within the first week of the course you have enrolled in. Please contact us to discuss your options.
- Changes will be subjected to availability, as places are limited.
- For a level assessment please complete the following Level Assessment Test or contact us.
- Payment options
- Credit Card (preferred)
We receive credit card payments through our website, in person or over the phone on 9820 2299. - Cash
Cash payments at our office 2/29b South Caroline S, South Yarra 3141, VIC - Bank transfer or deposit (please state your name, purchase order or invoice number) to
ING Bank- Account Name: Jan Petersen Sterling BSB 923100 # 303139495
- Missed classes
- All classes are logged online, so you will have access to class content and extra materials to catch up in case of missed lessons.
- If you missed a group class, you are also welcome to attend another group class on the same week (at the same or lower level) to maintain the contact with the language (subject to students’ numbers, please contact us before attending a make up class)
- Make up classes are ONLY available during the period of enrolment (course duration).
- Missed classes are not refunded.
- Private lessons
- Class times are agreed upon enrolment, and cannot be changed in case of missed sessions or cancellations.
- A session can be cancelled by the student with at least 24 hours’ notice. Sessions cancelled with less than 24 hours’ notice will unfortunately be forfeited.
- We accept a maximum of 3 cancellations per block of 10 hours of private lessons, a maximum of 2 cancellations per block of 5 hours, and one cancellation for individual sessions.
- All bookings must be completed within 6 months. After this period, any remaining lessons will be forfeited.
- Missed classes are not refunded.
- Bookings are not refundable, or transferable.
- Farolito Spanish will ensure to inform you in advance of any changes to your scheduled booking (e.g. Your teacher is sick and there is no replacement available).
- Gift vouchers
- Gift vouchers are valid for the period stated in the voucher (12 months from purchase date). Enrolment must be made for courses starting within that period.
- Gift vouchers are NOT redeemable for cash or textbooks (unless specified).
- Multiple Term Booking
- Multiple terms are to be used by the same student in consecutive terms from enrolment.
- Multiple terms bookings are NOT redeemable for private tuition.
- No further discounts or special offers apply (unless clearly stated).